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EN EL TR

Water supply cut-off

Any person wishing to install separate water meters after the main water meter in a block of apartments must necessarily provide the following:
    1. Letter of availability for installation of individual meters, with details of the apartment building:
    • Name of the owner/authorized representative
    • Full correspondence address
    • Telephone number and email address of person responsible for contacting and sending final bill
    • Plumber's contact details
    2. Architectural plans of ground floor and roof and/or mechanical room, showing the locations of the below:
    • Central water meter
    • Water tanks/deposits
    • Manifolds with the locations of the individual meters clearly marked (apartment no. for each location in the manifold)
    3. List of owners (not tenants) of the apartments, indicating the following:
    • Apartment number
    • Name of the owner
    • ID
    • Telephone number
    • E-mail address (Email)
    4. Keys and/or access codes for access to the apartment block

Important Points to Check Before Installation:

During the on-site inspection, the following are checked/found:

  1. That the plumbing installation has been completed

  2. That  two ruby valves  have been installed: one after the main water meter and one before the manifold.

  3. No taps are installed less than 2 m from the main water meter, and no hosepipes are installed less than 5 m from the main water meter

  4. The sockets of the separate meters must be in a horizontal position.

  5. Metal markings with indelible numbering of the apartments shall be placed on each future separate water meter socket.

  6. If separate deposits are installed for each apartment, they shall have a capacity of at least 800 liters per apartment.

  7. If a central water tank(s) is/are installed, it/they shall have a total capacity of at least 500L multiplied by the number of the apartments to be supplied with water.

  8. Where the use of a vertical ladder is required to control the plumbing, it shall be permanently fixed and fitted with a safety canopy.

  9. One-way flow check valves shall be installed in the hot water system to prevent back pressure from the pumps.

Cutting off the water supply (removal of the meter) to a premises may be done voluntarily by the owner, for safety reasons of the premises or due to abandonment of the premises at the consumer service offices of the Organization. A prerequisite for cutting off the water supply is that the substation is not occupied. At the same time, the payment of the water supply fee is abolished.

The cut-off order is made in the physical presence of the owner of the premises or his authorized person with the presentation of a certified power of attorney. For the submission of the request, it is required:

  • A copy of the owner's identification card,
  • Copy of the Property Title,
  • A photograph of the current consumption reading of the meter,
  • Payment of the final water supply bill.

The request for cut-off must be made by the Director of the company or by an authorized person who legally represents the company, presenting a certified power of attorney and having along:

  • A copy of the certificate of incorporation of the company,
  • a copy of the certificate of directors of the company,
  • Company Stamp,
  • Copy of the Director's identity card.
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Mon – Fri: 7:30 a.m. – 2:30 p.m.

Public Service Center – Development Licensing Division
Mon – Thu:9:30 am – 1:30 pm

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  • +357 22 747080
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  • Athalassa Avenue 84 2012 Strovolos
    P.O. Box 21943, 1515 Nicosia
  • [email protected]
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