Withdrawal of Direct Debit Order

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Withdrawal of Direct Debit Order

For the registration of a request for cancellation of the automatic payment order in the Customer Service Department, the following is required:

The physical presence of the holder of the bank account to which the order is debited or a power of attorney document signed by the originator and certified if another person represents the originator.
A copy of the bank account holder's identity card.
Copy of the identity card of the authorized person.

In case of a request for cancellation of a direct debit order from a legal entity, the physical presence of the company's Director or the authorized person who binds the bank account is necessary, by presenting a certificate from the bank or a certified power of attorney signed by the Director, as well as the following:

A copy of the identity card of the person blocking the bank account.

A copy of the identity card of the person who authorizes the bank account.
A copy of the bank account in IBAN format (showing the name of the account holder, the banking institution and the bank account number) to which the direct debit order was debited.
Company stamp.
Copy of the water bill (to confirm the connection number).

To submit an electronic request to revoke an automatic payment order, you must:

A copy of the bank account holder's ID clearly showing his/her signature on the ID and photo.
A copy of the bank account in IBAN format (showing the name of the account holder, the banking institution and the bank account number) from which the bank order was executed.
Completed and signed form 'Cancellation of Direct Debit Order' EOA-W004.

Copy of the water bill (to confirm the connection number).

In cases where a legal entity requests the revocation of a direct debit order, the following are required:

Copy of the identity card of the person blocking the bank account.

Copy of the bank account in IBAN format (showing the name of the account holder, the banking institution and the bank account number) to which the direct debit order was debited.
The signature of the Director/representative on the form "Cancellation of Direct Debit Order" EOA-W004. EOA-W004.
The company's stamp on the 'Cancellation of Direct Debit Order' form.
Copy of the water bill (to confirm the connection number).

Withdrawal of Direct Debit Order

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