Mission - Vision - Values

Home page
/
Organization
/
Mission - Vision - Values

Vision

Our vision for the coming years is to create a solid base of satisfied citizens through the provision of excellent services consistent with our values.

To highlight our social face through actions that stem from our social responsibility. Achieve real green growth by reducing the carbon footprint of our organisation and achieving circular waste management.

To reduce the cost of services, while maintaining the high quality standards we have set.

Finally, to achieve, through the digitalisation of our services, the provision of an efficient distance service.

Submit

Our mission is to enhance the quality of life of the citizens of Nicosia through the efficient use of water resources, digital transformation and improving the level of services we offer.

Our strategic priorities aim at increasing the efficiency of the Agency's operation, utilizing human resources, supporting society and serving the public interest.

Values

Towards the Staff

Our organisation is committed to:

Ensures quality working conditions
Respects diversity in terms of age, gender, ethnic origin, religion, disability/disabilities.
Provides continuous education, training and upgrading of technical and operational staff.
Provides a healthy and safe working environment
It respects human rights and prohibits all forms of social exclusion and discrimination.
Respect human rights and prohibit all forms of social exclusion and discrimination.
It continuously improves working conditions for employees through new technologies that help automate and speed up operations.

Towards the Social Ensemble

Our organisation is committed to:

It actively contributes to progress and development.
It supports society and its citizens, focusing on the promotion of human rights, diversity, education, culture and environmental protection.
It acts with responsibility, clarity and full transparency, giving priority to serving citizens, while providing high quality services, such as:
- protecting citizens' confidential information.
- protection of personal data through their secure and appropriate management.
- providing clear information on the services offered.
- carefully addressing citizens' complaints.

Responsibility for the environment

Our organisation promotes and undertakes innovative initiatives and practices aimed at minimising the impact of its activities on the environment by achieving the overall reduction of its carbon footprint and the emission of pollutants into the environment.